Refund & cancellation policy

1. Who this policy applies to

This policy covers the optional Premium plan that professionals can buy on Gathric. Customers never pay Gathric: searching, enquiring and booking are free. Payments for event services (advances and balances) are made directly to the professional and follow the cancellation policy in their quotation, as explained in our Terms of use.

2. Automatic renewal

• Premium costs ₹99 a month or ₹1,068 a year, plus GST once applicable (see section 7).
• Payments are collected by our payment partner Cashfree through a UPI AutoPay or card mandate that you approve when you subscribe.
• Your subscription renews automatically at the end of each monthly or yearly period, and the renewal amount is debited using that mandate, until you cancel.
• The one-time 7-day free trial needs no payment details and ends on its own. Nothing is charged unless you subscribe.

3. Cancelling your subscription

• You can cancel at any time from Account → Subscription. No phone call or email is needed.
• Cancelling stops all future debits and the mandate is not used again.
• Premium stays active until the end of the period you have already paid for. After that your account moves to the Free plan.
• Nothing is deleted when Premium ends. Profiles beyond the Free limit are switched off (not deleted) and enquiries beyond the monthly Free limit stay locked until you upgrade again.

4. Refunds

• Monthly payments are non-refundable, including for the current month after you cancel.
• Yearly payments can be refunded pro-rata (for the unused full months) if you cancel within 7 days of the payment and ask for a refund through the contact page. After 7 days, yearly payments are non-refundable.
• Duplicate or erroneous debits — for example being charged twice for the same period, or charged after you cancelled — are refunded in full to the original payment method within 5–7 working days of being confirmed.
• Refunds are always made to the original payment method. Your bank may take a few extra days to show the credit.

5. Failed renewals

If a renewal payment fails (for example because of low balance or a cancelled mandate), Premium continues for a 7-day grace period and you can retry the payment from Account → Subscription. If it is still unpaid after 7 days, the account moves to the Free plan. You are not charged for the grace period.

6. Extra business profiles

Premium includes 3 business profiles. Each extra profile costs ₹49 a month (₹588 a year on the yearly plan). When you add one in the middle of a period, you pay a pro-rated amount for the rest of that period. Pro-rated charges for extra profiles are non-refundable, including if you remove the profile before the period ends.

7. GST and invoices

Gathric is not yet registered under GST, so no GST is charged on Premium at present and invoices state “Supplier not registered under GST”. If we register, we will tell you before GST is added to your next payment. An invoice is emailed for every payment and can also be downloaded from Account → Subscription.

8. Contact us

For refunds, billing questions or a debit you do not recognise, write to us through the contact page with your registered email and the payment or invoice number. We aim to reply within 2 working days.