Help centre
How can we help you?
59 step-by-step guides for customers and professionals — from creating an account to sending invoices.
Popular articles
Planning an event
Finding, enquiring, booking and paying professionals.
Getting started
New to Gathric? Learn how it works, create your account, log in and keep your account secure.
6 articles →
Finding professionals
Search, filter and compare event professionals, check their availability and save your favourites.
9 articles →
Enquiries
Send enquiries to professionals, chat with them and keep track of every request.
2 articles →
Quotations
Read, compare and respond to quotations — accept, decline or ask for changes.
3 articles →
Bookings
Track your confirmed bookings, get reminders, cancel or raise an issue.
2 articles →
Payments & invoices
How payments work, and how to view, download and print your invoices and receipts.
2 articles →
Reviews
Write reviews after your event and learn how reviews are kept genuine.
1 articles →
Your account
Manage your profile, password, notifications, time zone and privacy.
4 articles →
Running your business
Guides for professionals listing their services on Gathric.
Your professional profile
Create your listing, complete it, add photos and services, get approved and manage several businesses.
7 articles →
Calendar, availability & demand pricing
Block dates, set recurring off days, control how many bookings you take and charge more on peak dates (calendar tools are part of Premium).
5 articles →
Leads & quotations
Answer enquiries, build itemised quotations, share them and turn them into bookings.
4 articles →
Bookings, payments & invoices
Manage bookings, record payments, issue invoices and receipts, reply to reviews and track your earnings.
6 articles →
Plans & billing
Free vs Premium, the 7-day trial, payments and auto-renewal, invoices, cancelling and what happens when Premium ends.
8 articles →
Frequently asked questions
Is Gathric free for customers?
Yes. Searching, enquiring and receiving quotations is free. You pay the professional directly for the service you book.
The calendar showed available, but my booking was refused.
Someone else may have booked the same date moments before you. Dates are reserved the instant a booking is confirmed, so two people can never book the same slot.
Does an enquiry commit me to anything?
No. An enquiry is just a request. Nothing is booked until you accept a quotation (or agree a booking with the professional).
Can I cancel a completed booking?
No. Once completed it can't be cancelled, but you can raise a dispute or leave an honest review.
I paid but the invoice still says unpaid.
The professional marks invoices as paid once they receive your payment. Send them your payment reference and ask them to update it.
Does it cost anything to list?
No — listing and receiving enquiries are free on the Free plan. An optional Premium plan (₹99/month or ₹1,068/year) unlocks unlimited enquiries, the public calendar and more. See Free vs Premium.
Can I offer a discount instead?
Yes — use a multiplier below 1, such as 0.9 for 10% off.
Are my phone and email shown publicly?
No. Your contact details are used to reach you and are shared with customers when you reply to them; they aren't displayed on your public page.
All topics
Finding professionals
- Search for professionals
- Use filters and sorting
- Near me: set your location and see distances
- Understanding a professional's profile
- Check availability and date-wise prices
- Save professionals to your shortlist
- Compare professionals side by side
- Plan your event with an event plan
- View prices in another currency
Still need help?
Can't find what you're looking for? Our support team is happy to help.