Change, cancel or retry a payment
Cancel any time and keep Premium until the end of the paid period. If a renewal fails you have a 7-day grace period to retry.
Cancel
- Step 1: Go to Account → Subscription and click Turn off auto-renew.
- Step 2: Future debits stop and the mandate isn't used again.
- Step 3: Premium stays active until the end of the period you've paid for, then the account moves to Free.
Change plan
- Monthly ↔ yearly: choose the other billing option in Account → Subscription. The switch happens at your next renewal date.
- More extra profiles: added immediately, with a pro-rated charge for the rest of the current period.
- Fewer extra profiles: applies from your next renewal. You need to have no more profiles than your new limit.
When a renewal payment fails
- We email you and Premium continues for a 7-day grace period.
- Click Retry payment in Account → Subscription, or make sure your UPI/card mandate is active and has enough balance.
- If it's still unpaid after 7 days, the account moves to the Free plan. You can subscribe again at any time.
Related articles
What happens when Premium endsPlans & billing · Nothing is deleted. Extra profiles are switched off, enquiries beyond the Free limit are locked and Premium-only features pause until you upgrade.Invoices and GSTPlans & billing · Every Premium payment gets a numbered invoice, emailed as a PDF and available in Account → Subscription. No GST is charged at present.