Manage bookings
Bookings come from accepted quotations or ones you add yourself. Confirm, complete, cancel or mark no-shows.
Your bookings
Open Bookings. Filter by Upcoming, Today, Pending, Completed, Cancelled, Past or All, and by date range.
Add a booking yourself (offline booking)
For customers who booked by phone, in person or through another channel:
- Step 1: Click New offline booking (or Convert to booking from a lead).
- Step 2: Enter the customer's name, phone and email, event date and time, venue and guests.
- Step 3: Add the total and advance amounts, and inventory items if you're a rental business.
- Step 4: Choose whether to confirm it now. Confirmed bookings reserve the date; unconfirmed ones stay Pending.
Booking actions
| Action | When you can use it |
|---|---|
| Confirm booking | Pending bookings — we re-check your calendar first |
| Mark completed | Confirmed bookings on or after the event date (lets the customer review you) |
| Cancel | Pending or confirmed bookings — frees the date |
| Mark no-show | Confirmed bookings whose date has passed but the event didn't go ahead |
| Dispute | If there's an unresolved disagreement |
Related articles
Record paymentsBookings, payments & invoices · Log every advance and balance payment you receive so the booking always shows what's paid and what's due.Create and send invoices and receiptsBookings, payments & invoices · Generate an invoice from a booking in one click, share it, mark it paid and download a PDF.How many bookings you can take per dayCalendar, availability & demand pricing · Daily slot limits for performers and services; inventory quantities for rental businesses. Double bookings are prevented automatically.