Cancel a booking or raise a dispute
How to cancel a pending or confirmed booking, and what to do if something went wrong.
Cancelling
- Step 1: Open the booking in Dashboard → Bookings.
- Step 2: Click Cancel booking and optionally give a reason.
- Step 3: The professional is notified and the date is released.
Raising a dispute
If there's a problem with a booking (service not delivered as agreed, payment disagreement…), open the booking and click Raise a dispute, describing what happened. The booking is marked as disputed and our team reviews it with both sides. Try to resolve it with the professional first; you can also contact us.
Frequently asked questions
Can I cancel a completed booking?
No. Once completed it can't be cancelled, but you can raise a dispute or leave an honest review.